Resending Orders

Resending Orders And Artwork

If for any reason the order process fails, it is possible that orders or artwork may not be sent to Tharstern. Should this ever happen, there are two features to help you.

The first is the ‘Resend Order To Tharstern’ button on the order details page, accessible under ‘Activity > Orders’. When this button is clicked, the whole order process is started again and a new order with the same details is sent to Tharstern.

The other feature is ‘Resend Artwork To Tharstern’. This is useful when order was sent correctly, but the artwork link has not been received in Tharstern. This feature only sends the artwork URL to Tharstern so that Tharstern can reattempt to download it.