The functionality is dependent on the Pendo Webhook Handler to populate the Database with template suggestions from users.
If two or more customer-admins update the Status of a Request on the same row, at the same time, everything should be OK in this use-case, because in most cases the Status will switch from Requested to Actioned, but it is important to note changes made by two administrators on the same will not be reflected until they reload their page.
Not applicable.
The Debug mode switches on and off the performance logging. When enabled, this folder is created
WebPages/ROI360/Template Requests/Log
It contains daily log files. They record each SQL query and its duration. Files older than one month are automatically deleted.
Please make sure the Extension is installed on the site and enabled on the Administration > Extensions page. Also make sure the folder E:\Connections\AzureDB exists on the backend machine. It contains the connection string needed to query the Azure SQL Server. Make sure our Azure SQL Server is working. The Extension reads and writes the TemplateRequests database.
Don’t forget to check the site-log. Look for the TemplateRequests text. The runtime exceptions are recorded there.
The Debug mode switches on and off the performance logging.
The Extension is relying on the presence of the folder E:\Connections\AzureDB. These files must always be available in the folder:
The Extension sends requests to our Azure SQL Server. The database TemplateRequests, the table of the same name TemplateRequests. It is important that the table is indexed