Troubleshooting

Compatibility

This Extension’s old image cleanup process is not compatible with the Managed Extension’s own cleanup process. In order for this Extension to archive and delete old images, the Managed Extension configuration should turn off image-asset purging.

Limitations

The “Consent Given” and “Global Library Crop” information is recorded by the Image Consent extension in the site-database table DigitalAssets, the column called Reserved. The column may contain other values recorded by other extensions, such as “DAM Image” recorded by the ResourceSpace extension.

Known Issues

The Admin Site > Content > Image Library page, the tab User Images, it is added by JavaScript as the last tab in the row. Its selected state is not preserved on the server. Refreshing the page selects the last preserved tab.

User Site > Form Filling page > Images > the Browse button, if the image-field is initialised with an editable image, this Extension prepends its own Crop button to the image-field. Clicking the button opens the cropping dialogue directly. The original JavaScript that opens the dialogue adds its own Crop button to the image-field. If the dialogue frame is moved, two Crop buttons are visible underneath the dialogue frame. This is not a bug, presuming our own JavaScript removes the original Crop button as the dialogue closes.

Logging

If an image can’t be uploaded, please use your browser’s F12 inspect window and hit the Console tab. Look for any messages starting with the text “Image Consent”. If the Form-Filling page stays inactive in the browser window for too long, the user-session expires and nothing really works, including the Image Consent server-handler.

Debugging

Use your browser’s F12 inspect window and hit the Console tab. Look for any messages starting with the text “Image Consent”. You can also log in to the admin-site and check the site-log. That’s the place where the server-side errors are logged. Please report your findings to your admin.