Troubleshooting

Limitations

Kit products and kit parts are not supported.

Only variable print products are supported.

The existence and appearance of the overflow message is fully dependent on the message markup which is defined and installed with the Theme. The RightMarket sites have their own Theme, the ROI360 sites may not even contain the markup at all. If the markup is not present, then no overflow message will be shown to the user.

Compatibility

This Extension is dependent on Pageflex Server rendering logs in order to detect overflow.

Known Issues

No known issues at present.

Error Logging

No specific error logging implemented in the extension.

Debugging

Because of the dependence on Pageflex Server logs to detect overflow, it is worth revewing these when encountering any unexpected behaviour.

It is possible to check the presence and function of the Extension JavaScript by presing F12 in the browser to open the Developer Tools, selecting the Console tab and start typing textOverflow.

You can select the textOverflowMessageContainerNumberOfTries variable and hit the Enter key. The value should be less than 10 and higher than 0, which means the message markup - a part of the Theme - has been found.