Troubleshooting

Limitations

There are some limitations with the calculations at present.

Design Time vs Total Wait Time

There is a difference between the time taken for a design team to manually produce a design versus the time it takes for a user to receive a design from the point of making a request. We currently track this as a single average, but we really should be calculating cost savings based on Design Time, while total time savings should be calculated based on Total Wait Time.

Furthermore, we have a very limited data set of customer estimates to be certain our estimates are accurate. In theory, if we asked our customers for estimates of the above templates each time they requested a new template, we would have a much more complete and accurate data set.

Cost Of Service

Our estimated cost savings do not take into account the cost they are paying for the service, which may need to be implemented in future versions.

Estimated vs Actual Design Time

Because we have data for the time to produce each item in RightMarket, we could in theory calculate time saved on a per-item basis rather than per template type to give more accurate data.

Reordering

The Design Toolbar data currently has a flaw in how it collects design time data. If an item is downloaded multiple times in RightMarket, a new template ID is generated for each output, however in the Design Toolbar Data, all session timings are assigned against the original document.

Compatibility

The page requires Pendo guides to explain the calculation method (the question mark icon and the link below the table both open the same guide).

Known Issues

No known issues at present.

Logging & Debugging

There is no specific logging or debugging in place as the page is not interactive beyond date selection.

In the case where multiple templates have the same name and different statuses, the latest release will be used to calculate the template status.