Product-Documentation

Troubleshooting

Compatibility

As per setting-up the Pendo web services must be available in order for this functionality to work.

There is also a dependency on N8N in order for chatbot services to function.

Limitations

There is currently no handling if the Pendo or N8N web services are unable to load for any reason.

Known Issues

None known at present.

Debugging

On each page, there should be a “Pendo” JavaScript running in the browser. The script collects data for later analysis. Since its presence is normally invisible, to check if it is working, open your browser console (press the F12 key in your browser), select the Console tab and type:

pendo.validateInstall()

The “pendo” object should list the basic settings:

Is Pendo working on the page?