Product-Documentation

Troubleshooting

Compatibility

The Tone of Voice Assistant checks all text fields, with the exception of date fields. The Copilot is fully dependent on the Tone of Voice Assistant, only fields checked by the Tone of Voice Assistant can be checked by Copilot as well.

The check itself is performed as a request to OpenAI web-service endpoint.

Limitations

No current limitations.

Known Issues

The check of a text field is performed right after it has lost its focus (the cursor has just gone off the text field). If the user has clicked the final “Submit” button (download, add to basket or submit for approval), the final text field’s AI check result can’t be displayed.

Logging

The troubleshooting can start on the user Form-Filling page itself by pressing the F12 key. The browser opens its “inpection” window, please select the “Console” tab and type:

airvrConversationHistory

Then hit “enter”. The browser shows the JavaScript object as a structure of expand-collapse tags. You can also hover your cursor over it, right-click your mouse-button and choose to “copy object”, so that you can make your own copy for further analysis.

Debugging

The extension configuration page contains a hidden “Debug Mode” check-box. If selected, the “Test” API Key is used and the conversation is subject to a different statistics on the OpenAI server.

If the OpenAI server doesn’t respond the expected way, a message box appears on the user-site, the Form Filling step page:

OpenAI server returned an error. Please contact your admin to see the server log for details.

On the admin-site log page, please look for the text OpenAI returns an error. The rest of the record contains the OpenAI server response. The most probable cause of the failure is expired credit.