Product-Documentation
Management
Reviewing conversations
Conversations with the Assistant can be reviewed at: https://platform.openai.com/assistants/thread_ymLRf5EKw0KJyCNwsxI17G09
Limitation: user id is currently not being tracked, this is something we’re working on.
Updating how the support assistant responds
The assistant can be fine tuned at: https://platform.openai.com/assistants/asst_ofc6R69cpXB3y3COjPq28aRt
Links
The system instructions includes:
If the query is out of scope:
- Apologise and allow the user to raise a ticket. Always include the response:
"I'm sorry I'm unable to assist with that request, please [raise a support ticket](#raise-ticket-link)."
[!WARNING] The instruction above uses markdown [raise a support ticket](#raise-ticket-link) and Pendo replaces the markdown to a hyperlink as n8n chat ui does not support html responses back from OpenAI.
Functions
The assistant can also run functions, a default function has been added to remove the references to the knowledgebase filename in the returned response.
Updating the knowledge base (training the RAG)
The RAG can be updated at: https://platform.openai.com/storage/files/file-Ntz6tnWpTh5RG7J1QzYQn3 by simply uploading structured documents.
Example structured document:
| <div>
<figcaption></figcaption>
<figcaption></figcaption>
We are saving previous versions of the FAQ document in SharePoint at: https://roi.sharepoint.com/:f:/s/product/EgMcodcColdAgCtN-gLxAEABwelolQRNXUzowlHeqsR0aw?e=QiC1r3
Updating workflows
The workflow can be updated as required at https://rightmarket.app.n8n.cloud/workflow/576cINALhqPUeDmi
For example, Windows Buffer Memory has been added to remember 50 messages at a time per session.
An example of a workflow addition, could be to send all conversations to a spreadsheet if required for custom analytics.
