Functionality

Instant answers. Smarter support. No more waiting.

We’ve introduced a new AI-powered Support Assistant to supercharge your experience. Whether you’re a regular user or an admin, you can now get help instantly, wherever you are in the platform, no queues, no delays.

?? What the AI Support Assistant Can Do

1. Instant Answers, 24/7
Our AI Assistant is trained on our most frequently asked questions, how-to guides, technical documentation, and real-world support conversations. It can answer a wide range of queries, in seconds.

2. Always Available, Everywhere You Work
You can access the assistant from any user or admin page, so you don’t have to break your flow to get help.

3. Integrated with the Help Center
We’ve embedded the AI Assistant directly into our Help Center, making it even easier to search documentation, explore best practices, and get contextual support, all in one place.

4. Escalate to Human Support, Seamlessly
If the AI doesn’t have the answer you need, it won’t leave you hanging. You can raise a support ticket right inside the interface.

Option to raise a ticket if AI can't resolve the issue

Why This Matters

Faster resolutions: No more waiting days for a response.
Better productivity: Get help in-flow without switching tabs or chasing down support.
Lower friction: Everything’s handled in-app, with a smart handover to our human team when needed.
Smarter self-service: Built on real usage data, the assistant improves every day.

How to Access the AI Support Assistant

Click the Help link on any page in the platform, user or admin.